At Urban Grabs, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, you may request a return or refund within 7 days of receiving your product.
The item must be unused, in its original packaging, and in the same condition as received.
Products that are damaged during shipping will be eligible for a replacement or refund.
Certain items such as perishable goods, personal care items, or hygiene-sensitive products may not be eligible for return.
Contact our support team within 7 days of receiving your order:
Email: urbangrabs.store@gmail.com
Phone/WhatsApp: 0313 4374240
Provide your order number, product name, and reason for return.
Our team will guide you through the return process and provide instructions for shipping or pickup.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 3–5 business days using the same payment method used for purchase.
Shipping costs are non-refundable unless the product was defective or damaged during shipping.
If you wish to exchange a product, contact us within 7 days.
Exchanges are subject to product availability.
For any questions regarding returns or refunds, please reach out to our support team:
Email: urbangrabs.store@gmail.com
Phone/WhatsApp: 0313 4374240
We are committed to providing excellent service and hassle-free returns to ensure a smooth shopping experience with Urban Grabs.